1. Professional Standard of Care 

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We are bound by a strict code of Ethics related to your welfare and safety. We promise to serve your best interests, adhere closely to clinical and safety regulations, and deliver treatments only within the specific areas for which our aesthetic practitioners are thorouhly certified and competent.

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2. Thoughtful Cancellation & Continuity Policy

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We value you, and your dedicated treatment windows are incredibly important to us. Because our clinical services are high-quality, precise, and call for meticulous preparation and timing, we kindly ask for your cooperation with our schedule:

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• ​Notice Request : Please provide us with at least 24-hour notice for any appointment adjustments or cancellations.

• Timing Adjustments: To preserve the calm, unhurried atmosphere of our spa, missed appointments or adjustments made on the same calendar day will be subject to a curtesy charge of 25% of the scheduled service fee.

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3. SkinSync SMS & Concierge Messaging Program

To help you manage your skin health smoothly, we offer customized text messaging updates.

By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages ( e.g., appointment reminders and two way concierge text messages) from SkinSync. 

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•  Opt-Out Ease: You can cancel the SMS service at any time. Just reply STOP to any message we send . After you send the SMS message "STOP" to us, we will send you a SMS message to confirm that you have been unsubscribed.

• Cost & Frequency: Message and data rates may apply. Message frequency varies based on your personalized appointment schedules and preferences

• Mobile Privacy Protection: Your mobile information will not be shared with third parties for marketing or promotional purposes.

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4. Seamless & Secure Payments 

To keep your checkout experience smooth, we happily accept major credit cards, checks, and cash . All financial transactions are processed using encrypted, secure networks.

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